Shipping policy
SHIPPING POLICY
Last updated: August 11, 2026
At Cleaning Day, we want your Sunday Ritual to reach you as quickly and safely as possible. Every order is packed with care so your diffuser oils arrive fresh, sealed, and ready to fill your home. Please read this Shipping Policy carefully so you know exactly what to expect after you place your order.
CURRENT PROCESSING NOTICE — WE ARE BACKED UP
Due to unusually high demand, our fulfillment center is currently experiencing a backlog. Orders are still being processed and shipped in the order they are received, but processing times are temporarily longer than usual. We appreciate your patience and are working to get every order out the door as fast as we safely can. You will receive a shipping confirmation with tracking the moment your order leaves our warehouse. If you have a time-sensitive order, please reach out to support@cleaningday.co before purchasing so we can advise on realistic timing.
1. ORDER PROCESSING
All orders are typically processed within 2–5 business days of payment confirmation. During the current backlog described above, and during promotional events, product launches, or major holidays, processing may take longer. We will keep you informed by email if there is a significant delay.
- Orders placed Monday–Friday begin processing the same or next business day (subject to current backlog).
- Orders placed on weekends or U.S. federal holidays begin processing on the next business day.
- Processing time is separate from shipping transit time. The total time to receive your order is processing time plus shipping time.
2. SHIPPING & DELIVERY TIMEFRAMES
Delivery estimates below are calculated after your order has been processed and handed to the carrier. They are estimates only and are not guaranteed.
United States
- Standard Shipping: 5–8 business days after shipment.
- Expedited Shipping (where available): 2–4 business days after shipment.
International (United Kingdom, Australia, New Zealand, Canada, and other supported regions)
- International orders typically arrive within 7–15 business days after shipment, depending on destination country and customs processing.
Please allow additional time during the current backlog, peak seasons, and holidays. Carrier delays, weather, and customs processing may extend these windows.
3. SHIPPING RATES
Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase. Any applicable duties, taxes, or import fees for international orders are the responsibility of the customer unless otherwise stated at checkout.
4. ORDER TRACKING & SHIPPING NOTIFICATIONS
The moment your order ships, you will receive a shipping confirmation email with a tracking number.
- Tracking links typically become active within 24–48 hours of shipment.
- If your tracking has not updated after 48 hours, please contact us and we will investigate.
- If you have not received a confirmation email, check your spam or promotions folder before reaching out.
5. SHIPPING DELAYS
We do everything we can to meet delivery windows, but some delays are beyond our control. Cleaning Day is not liable for delays resulting from:
- The current fulfillment backlog described above.
- Carrier disruptions or service outages.
- Severe weather or natural events.
- Customs or import processing for international orders.
- Incorrect or incomplete shipping information provided at checkout.
Title and risk of loss pass to you once we transfer the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed.
6. SHIPPING ADDRESS ACCURACY
Please double-check your shipping address before completing checkout. Cleaning Day is not responsible for packages delivered to an incorrect or incomplete address provided at the time of purchase.
- If you notice an address error after placing your order, contact us immediately at support@cleaningday.co and we will do our best to intercept it before it ships. Once an order has shipped, we may not be able to change the destination.
7. LOST OR DAMAGED PACKAGES
If your order arrives damaged, or you believe it has been lost in transit, please contact us so we can make it right.
- Include your order number and, for damaged items, a photo of the damaged product and packaging.
- If your order arrives damaged or is confirmed lost in transit, we will reship a replacement free of charge or work with you on another fair resolution.
8. QUESTIONS ABOUT YOUR ORDER
Our support team is here to help.
Email: support@cleaningday.co
Phone: +1 240-745-6083
Cleaning Day
support@cleaningday.co