Privacy policy

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/iidgx7-km/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/iidgx7-km/privacy_policy).

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Last updated: August 11, 2026

This Privacy Policy describes how Cleaning Day ("Cleaning Day," the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase from cleaningday.co, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

In addition, if you sign up to receive text messages from us, you agree to our Messaging Terms and Messaging Privacy Policy, which are made available at the point of opt-in.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date above, and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us. In addition to the specific uses described below, we may use information we collect to communicate with you, provide and improve the Services, comply with applicable legal obligations, enforce applicable terms, and protect the Services, our rights, and the rights of others.

WHAT PERSONAL INFORMATION WE COLLECT

Information We Collect Directly From You
- Contact details, including your name, address, phone number, and email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, and information used for account security.
- Customer support information, including information you include in communications with us.

Some features may require you to provide certain information. You may choose not to provide it, but doing so may prevent you from using those features.

Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include device information, browser information, information about your network connection, your IP address, and information about how you interact with the Services.

Information We Obtain From Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (such as card and billing details) to process your payment and fulfill your orders.

When you visit our Site, open or click our emails, or interact with our Services or advertisements, we or third parties we work with may automatically collect information using tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

HOW WE USE YOUR PERSONAL INFORMATION

Providing Products and Services. We use your personal information to process your payments, fulfill your orders, arrange shipping, manage returns and exchanges, send transaction and account notifications, and create and manage your account. We may enable Shopify to match your account with other Shopify services you choose to use, in which case Shopify processes your information under its own Privacy Policy.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending communications by email, text message, or postal mail, and showing you advertisements for our products. This may include tailoring the Services and advertising on our Site and other websites. For EEA residents, the legal basis for these activities is our legitimate interest in selling our products (Art. 6(1)(f) GDPR).

Security and Fraud Prevention. We use your personal information to detect, investigate, and take action regarding possible fraudulent, illegal, or malicious activity. You are responsible for keeping your account credentials safe and should not share them with anyone. If you believe your account has been compromised, contact us immediately. For EEA residents, the legal basis is our legitimate interest in keeping our website secure (Art. 6(1)(f) GDPR).

Communicating With You and Service Improvement. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest in being responsive to you and maintaining our business relationship (Art. 6(1)(f) GDPR).

Like many websites, we use Cookies on our Site. For information about the Cookies used to power our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), to run analytics, and to better understand how users interact with the Services. We may also permit third parties and service providers to use Cookies to tailor services, products, and advertising on our Site and other websites.

Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies. Removing or blocking Cookies may negatively affect your experience and cause some features to work incorrectly or become unavailable.

Our website recognizes the Global Privacy Control (GPC) signal, which lets you opt out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat it as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and, where we can associate the signal with a Shopify account, we will apply the opt-out to that account as well. To learn more, visit https://globalprivacycontrol.org/. Other than GPC, we do not respond to "Do Not Track" signals.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties, subject to this Privacy Policy. These circumstances may include:
- With vendors or third parties who perform services on our behalf (such as IT, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners to provide services and advertise to you, who use your information under their own privacy notices.
- When you direct, request, or consent to our disclosure of information to third parties, such as to ship you products or through social media widgets or login integrations.
- With our affiliates or within our corporate group, in our legitimate interest in running our business.
- In connection with a business transaction such as a merger, financing, or bankruptcy; to comply with legal obligations (including responding to subpoenas and similar requests); to enforce applicable terms; and to protect our rights and the rights of others.

Over the past 12 months, we have disclosed the following categories of personal information for the purposes described above:
- Identifiers, such as basic contact, order, and account information.
- Personal information categories listed in the California Customer Records statute.
- Commercial information, such as order, shopping, and customer support information.
- Internet or other network activity, such as Usage Data.
- Geolocation data, such as location determined by IP address.

Categories of recipients include vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers), business and marketing partners, and affiliates.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for advertising and marketing activities. We have "sold" and "shared" (as those terms are defined under applicable law) the following categories of personal information over the past 12 months for advertising and marketing:
- Identifiers such as name, email address, and phone number — with business and marketing partners.
- Commercial information such as records of products purchased — with business and marketing partners.
- Usage Data — with business and marketing partners.

THIRD-PARTY WEBSITES AND LINKS

Our Site may link to websites or platforms operated by third parties. If you follow links to sites we do not control, you should review their privacy and security policies. We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party sites. Information you share on public or third-party platforms may be viewable by others. Our inclusion of links does not imply endorsement.

CHILDREN'S DATA

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" the personal information of individuals under 16 years of age.

SECURITY AND RETENTION

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. We recommend you do not use insecure channels to send sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our policies.

YOUR RIGHTS

Depending on where you live, you may have some or all of the rights below. These rights are not absolute and may apply only in certain circumstances; in some cases we may decline your request as permitted by law.
- Right to Access / Know: request access to the personal information we hold about you.
- Right to Delete: request that we delete personal information we maintain about you.
- Right to Correct: request that we correct inaccurate personal information.
- Right of Portability: receive a copy of your personal information and request that we transfer it to a third party, in certain circumstances.
- Right to Opt Out of Sale, Sharing, or Targeted Advertising: direct us not to "sell" or "share" your personal information or process it for targeted advertising. If you visit our Site with GPC enabled, we will treat it as such a request for that browser or device.
- Restriction of Processing: ask us to stop or restrict our processing of your personal information.
- Withdrawal of Consent: where we rely on consent, withdraw it at any time.
- Right to Appeal: appeal our decision if we decline your request.
- Managing Communication Preferences: opt out of promotional emails at any time using the unsubscribe link. If you opt out, we may still send non-promotional messages about your account or orders.

To exercise these rights, contact us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before responding. You may designate an authorized agent to make requests on your behalf; we may require proof of authorization and may verify your identity directly.

COMPLAINTS

If you have complaints about how we process your personal information, contact us using the details below. If you are not satisfied with our response, depending on where you live you may have the right to appeal or to lodge a complaint with your local data protection authority.

INTERNATIONAL USERS

We may transfer, store, and process your personal information outside the country you live in, including by staff and third-party service providers in other countries. If we transfer your personal information out of Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country determined to provide an adequate level of protection.

CONTACT

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise your rights, please contact us:

Email: support@cleaningday.co
Phone: +1 240-745-6083

Cleaning Day