Refund policy

REFUND POLICY — 30-DAY MONEY-BACK GUARANTEE

Last updated: August 11, 2026

At Cleaning Day, we stand behind the quality of our products and want you to shop with confidence. That is why we offer a 30-Day Money-Back Guarantee: you have 30 days after receiving your item to request a return and refund under the terms outlined below.

ELIGIBILITY FOR REFUNDS

To be eligible for a return and refund, all of the following conditions must be met:
- Refund requests must be submitted within 30 days of the confirmed delivery date.
- Requests made after 30 days from delivery are not eligible and will not be approved.
- Your item must be in the same condition you received it — unopened, unused, and in its original packaging.
- You must provide the receipt or proof of purchase.
- Shipping and handling fees are non-refundable.

To start a return, contact us at support@cleaningday.co. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

PLEASE NOTE
- Returns are evaluated on a case-by-case basis.
- We cannot accept returns simply due to a change of mind, personal scent preference, or accidental orders.
- Because scent is subjective and hygiene standards apply, opened or used bottles cannot be refunded.
- If your order arrives damaged or is lost in transit, we will reship a replacement free of charge.

NON-ELIGIBLE REFUNDS

The following are not eligible for refunds:
- Refund requests submitted outside the 30-day guarantee period.
- Opened or used products.
- Subscription renewals or recurring charges processed after the 30-day window.
- Orders already processed or fulfilled once the 30-day period has passed.
- Requests made outside the stated policy terms.

No exceptions are made beyond the 30-day money-back guarantee.

DAMAGES AND ISSUES

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. For damaged items, please include your order number and a photo of the product and packaging.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. We cannot accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

EXCHANGES

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

SUBSCRIPTIONS

- If your order includes a subscription, it is your responsibility to manage or cancel the subscription within the 30-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds. Failure to cancel prior to renewal does not constitute grounds for a refund.
- Subscription Orders. Cleaning Day offers products that can be purchased through a subscription that automatically renews unless canceled. If you sign up for a subscription, you will be charged through the payment method you provide at the delivery cadence you choose ("billing period"). By submitting your initial order, you accept the terms of the auto-renewal offer and understand this Refund Policy.
- Cancellation of Subscription. You may cancel your subscription at any time. To avoid a recurring charge, you must cancel before the end of your billing period. You can manage or cancel your subscription through your account at account.cleaningday.co or by contacting us at support@cleaningday.co. Cancellations are effective at the end of the current billing period.
- Billing Information. You are responsible for providing current, complete, and accurate billing information and for promptly updating it (for example, a change in billing address, card number, or expiration date). You must notify us promptly if your card information is canceled or is no longer valid. Changes can be made in the customer portal or by contacting customer support.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it, unused, and in its original packaging, with the receipt or proof of purchase.

REFUNDS

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. It may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@cleaningday.co.

AGREEMENT TO POLICY

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

CONTACT CUSTOMER SUPPORT

If you have questions regarding refund eligibility or returns, please contact our Customer Support team within the 30-day window so we can assist you.

Email: support@cleaningday.co
Phone: +1 240-745-6083

Cleaning Day