Return and refund policy

 

Refund Policy — 30-Day Money-Back Guarantee

At Cleaning Day, we stand behind the quality of our products and want you to shop with confidence. That's why we offer a 30-Day Money-Back Guarantee: you have 30 days after receiving your item to request a return and refund under the terms outlined below.

Eligibility for Refunds

To be eligible for a return and refund, all of the following conditions must be met:

  • Refund requests must be submitted within 30 days of the confirmed delivery date

  • Requests made after 30 days from delivery are not eligible and will not be approved

  • Your item must be in the same condition that you received it—unopened, unused, with tags, and in its original packaging

  • You must provide the receipt or proof of purchase

  • Shipping and handling fees are non-refundable

To start a return, contact us at Support@cleaningday.com. If your return is accepted, we'll send you a return shipping label and detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note:

  • Returns are evaluated on a case-by-case basis.

  • We cannot accept returns simply due to a change of mind, personal scent preference, or accidental orders.

  • Because scent is subjective and hygiene standards apply, opened or used bottles cannot be refunded.

  • If your order arrives damaged or is lost in transit, we'll reship a replacement free of charge.

Non-Eligible Refunds

The following are not eligible for refunds under any circumstances:

  • Refund requests submitted outside of the 30-day guarantee period

  • Opened or used products

  • Subscription renewals or recurring charges processed after the 30-day window

  • Orders that have already been processed or fulfilled once the 30-day period has passed

  • Requests made outside the stated policy terms

No exceptions are made beyond the 30-day money-back guarantee.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Subscriptions

  • If your order includes a subscription, it is the customer's responsibility to manage or cancel the subscription within the 30-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds. Customers are responsible for managing, modifying, or canceling their subscription prior to renewal, and failure to do so does not constitute grounds for a refund.

  • Subscription Orders. Cleaning Day offers consumers products that can be purchased through a subscription ("subscription"), which will automatically renew unless canceled. If you sign up for a subscription, you will be charged through the payment method you provide every 30 days, or at the delivery cadence of your choosing ("billing period"). You expressly agree that by submitting your initial order you accept and are agreeing to the terms of the auto-renewal offer and understand the Subscription Policy.

  • Cancellation of Subscription. You may cancel your subscription at any time. To avoid a recurring charge you must cancel your subscription by the last day of your billing period. If you wish to cancel your subscription, you may do so by contacting our customer happiness team at Support@cleaningday.com. All cancellations are effective on the last day of the billing period.

  • Billing Information for Subscriptions. You are obligated to provide current, complete, and accurate information for your billing account. You are responsible for promptly updating all information to keep your billing account current, complete, and accurate (e.g., change in billing address, credit card number, or credit card expiration date). You must promptly notify us if your credit card information is cancelled or is no longer valid. Changes to such information can be made on the customer portal or by contacting a customer service representative.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at Support@cleaningday.com.

Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

Contact Customer Support

If you have questions regarding refund eligibility or returns, please contact our Customer Support team within the 30-day window at Support@cleaningday.com so we can assist you accordingly.